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What is the process approach?

Tuesday 22nd January 2019

Imagine a small business, let’s call it ‘Pete’s Perfect Plumbing’. It has several regular customers, and a handful of bright, enthusiastic staff. Sounds good so far. But, interestingly, this business has no agreed processes. On one day, a customer will call up Mandy (who answers the phones) with a plumbing issue and they’ll receive one […]

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What’s in a name? The difference between documents and records in ISO 9001

Tuesday 11th December 2018

If you’ve ever worked for a large corporate, it’s likely you’re familiar with those cheesy motivational posters of tanned, muscular people running up hillsides alongside an ‘inspirational’ quote. Chances are you’ve seen the one that goes like this: “The past cannot be changed. The future is yet in your power.” Not the most original observation […]

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Waste: out of sight cannot be out of mind.

Tuesday 24th July 2018

Waste. You bin it and forget it. Pat yourself on the back for recycling into your blue bin, brown bin, grey bin and food waste bin. Happy days. Once all your debris is sorted into those cheerful, colour-coordinated wheelies, and that big noisy lorry arrives, they’re someone else’s problem. Aren’t they? After all, you’ve done […]

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White lies and dark truths: Spotting frauds in your workplace

Monday 2nd July 2018

You’ve just interviewed the ideal person for a vacancy in your company. Your projects have been stalled by the lengthy process of recruitment, and deadlines are looming. It’s understandable that you want to get that bright-eyed candidate to sign on the dotted line. After all, they’re perfect for the job. Or are they? Recruitment agencies […]

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Because Health & Safety is everyone’s business: ISO 45001

Tuesday 22nd May 2018

In March 2018, amidst the worst snowfalls the UK has yet seen, a keenly awaited new standard was published. ISO 45001:2018 is the world’s first International Standard for Occupational Health and Safety (OH&S), and replaces its British predecessor OHSAS 18001. Why the change? An international standard was needed, to address working conditions, workplace injury and […]

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Tips for staying calm in an audit

Thursday 12th April 2018

You’re a small business working your socks off to achieve ISO certification. And there’s just one thing now standing between you and it: an external audit. Yikes. The word ‘audit’ strikes fear into the souls of even the most hardened business people. But does it have to be that way? We think not. So, in […]

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