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Does size really matter?

Monday 11th November 2019

Yours is a small company, with just six employees. You make every effort to look after your people by complying with Employment Law. But surely your business is just too small to have to worry about details like risk assessments, procurement policy, data regulations, and waste disposal? Well, when it comes to regulation, size doesn’t […]




What is the process approach?

Tuesday 22nd January 2019

Imagine a small business, let’s call it ‘Pete’s Perfect Plumbing’. It has several regular customers, and a handful of bright, enthusiastic staff. Sounds good so far. But, interestingly, this business has no agreed processes. On one day, a customer will call up Mandy (who answers the phones) with a plumbing issue and they’ll receive one […]




Waste: out of sight cannot be out of mind.

Tuesday 24th July 2018

Waste. You bin it and forget it. Pat yourself on the back for recycling into your blue bin, brown bin, grey bin and food waste bin. Happy days. Once all your debris is sorted into those cheerful, colour-coordinated wheelies, and that big noisy lorry arrives, they’re someone else’s problem. Aren’t they? After all, you’ve done […]




White lies and dark truths: Spotting frauds in your workplace

Monday 2nd July 2018

You’ve just interviewed the ideal person for a vacancy in your company. Your projects have been stalled by the lengthy process of recruitment, and deadlines are looming. It’s understandable that you want to get that bright-eyed candidate to sign on the dotted line. After all, they’re perfect for the job. Or are they? Recruitment agencies […]




Tips for staying calm in an audit

Thursday 12th April 2018

You’re a small business working your socks off to achieve ISO certification. And there’s just one thing now standing between you and it: an external audit. Yikes. The word ‘audit’ strikes fear into the souls of even the most hardened business people. But does it have to be that way? We think not. So, in […]




Employee reviews: a ten-point checklist

Thursday 12th October 2017

They are a bit like fruitcakes – traditionally turning up once a year, whether you like them or not. But employee reviews shouldn’t really be like this. And they needn’t be something that both employees and managers dread. So, how do we make employee reviews a little less fruitcake, and a lot more conversation? 1. […]




Feedback. It’s not just for Amazon.

Monday 3rd July 2017

“Feedback is the breakfast of champions”. Personally, we prefer a bacon butty, or perhaps a bowl of granola on a well-behaved day. But the guy who said it – a hugely successful author, speaker and businessman – makes a very good point. If you want to make it big in this life, you need feedback. […]




Tidying up the world, one business at a time

Tuesday 23rd May 2017

Over the course of our lifetime, we’ll lose 3,680 hours – or 153 days – just searching for lost things. If that’s happening at work, that’s a big dent in your bottom line. When you’re grafting, there seems to be no time to tidy up the office or discard as you go. But what if hoarding […]




World Day for Safety and Health at Work: 28 April

Wednesday 26th April 2017

This is Richard Nelson ­– Richie to his work colleagues. It’s a grimy Thursday morning in Slough, and Richie’s about to carry out a risk assessment in the garden centre where he works. He shrugs on his coat and lifts a clipboard. Peering up at the drizzle, Richie doesn’t feel particularly crucial to the welfare […]




There’s no quality without risk: ISO 9001:2015

Wednesday 5th April 2017

In his bestselling book ‘Life Lessons from Space’ Canadian astronaut Chris Hadfield describes the exhaustive preparation that goes into each mission. This preparation doesn’t just take place in the sim, in the pool, or in the lab, but round a table too. At such meetings, NASA colleagues will often scribble on little bits of card […]