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What is the process approach?

Tuesday 22nd January 2019

Imagine a small business, let’s call it ‘Pete’s Perfect Plumbing’. It has several regular customers, and a handful of bright, enthusiastic staff. Sounds good so far. But, interestingly, this business has no agreed processes. On one day, a customer will call up Mandy (who answers the phones) with a plumbing issue and they’ll receive one […]




What’s in a name? The difference between documents and records in ISO 9001

Tuesday 11th December 2018

If you’ve ever worked for a large corporate, it’s likely you’re familiar with those cheesy motivational posters of tanned, muscular people running up hillsides alongside an ‘inspirational’ quote. Chances are you’ve seen the one that goes like this: “The past cannot be changed. The future is yet in your power.” Not the most original observation […]




The ISO Curry Infographic: ISO 9001 Made Easy

Thursday 3rd September 2015

ISO 9001 can appear complicated to the uninitiated. So when we saw this article from QEM Solutions explaining it through the stages of cooking a curry, we had to share it with you!