Imagine a small business, let’s call it ‘Pete’s Perfect Plumbing’. It has several regular customers, and a handful of bright, enthusiastic staff. Sounds good so far. But, interestingly, this business has no agreed processes. On one day, a customer will call up Mandy (who answers the phones) with a plumbing issue and they’ll receive one […]
In his bestselling book ‘Life Lessons from Space’ Canadian astronaut Chris Hadfield describes the exhaustive preparation that goes into each mission. This preparation doesn’t just take place in the sim, in the pool, or in the lab, but round a table too. At such meetings, NASA colleagues will often scribble on little bits of card […]
