So said Stephen King, probably the globe’s most acclaimed horror writer and surprisingly nice guy. Unwittingly, Stephen has also hit the nail on the head describing how ISO standards can prepare us for the worst that life and business can throw at us. Let’s be honest, in the UK we’ve had our fair share of crises over the past year. And we’re not out of the woods yet.
If you’ve been in business for a while, are working towards, or have secured, certification in ISO 9001:2015, you’ll understand what we mean by the ‘process approach’. QEM has always lived by process and procedure, but what we didn’t know (till now) is how vital processes would be in the time of COVID. What is […]