If you’ve been in business for a while, are working towards, or have secured, certification in ISO 9001:2015, you’ll understand what we mean by the ‘process approach’. QEM has always lived by process and procedure, but what we didn’t know (till now) is how vital processes would be in the time of COVID. What is […]
Imagine a small business, let’s call it ‘Pete’s Perfect Plumbing’. It has several regular customers, and a handful of bright, enthusiastic staff. Sounds good so far. But, interestingly, this business has no agreed processes. On one day, a customer will call up Mandy (who answers the phones) with a plumbing issue and they’ll receive one […]
