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What’s in a name? The difference between documents and records in ISO 9001

Tuesday 11th December 2018

If you’ve ever worked for a large corporate, it’s likely you’re familiar with those cheesy motivational posters of tanned, muscular people running up hillsides alongside an ‘inspirational’ quote. Chances are you’ve seen the one that goes like this: “The past cannot be changed. The future is yet in your power.” Not the most original observation […]




There’s no quality without risk: ISO 9001:2015

Wednesday 5th April 2017

In his bestselling book ‘Life Lessons from Space’ Canadian astronaut Chris Hadfield describes the exhaustive preparation that goes into each mission. This preparation doesn’t just take place in the sim, in the pool, or in the lab, but round a table too. At such meetings, NASA colleagues will often scribble on little bits of card […]




Competence. How do you measure it?

Tuesday 15th November 2016

“Competence, like truth, beauty, and contact lenses, is in the eye of the beholder.” So said Laurence J Peter, a high-profile Canadian educator, perhaps best known for his management theory, the ‘Peter Principle’, published in 1969. This theory proposes that candidates tend to be selected on how well they’re doing in their current role, rather […]




Brexit and ISO 9001:2015

Tuesday 5th July 2016

ISO in the real world! Whatever your politics may be, Brexit has doubtless shaken up your business – and your people – a little bit in these past weeks. The water cooler chat is now less about Sky’s latest Scandi drama, and more about ‘What does the future hold for us?’. But, whether delighted by […]




ISO 9001:2015 transition – don’t be afraid of the dark

Wednesday 10th February 2016

It’s a terrible thing, the unknown. In the dark, that dressing gown on the back of the door becomes an axe-wielding maniac, and there’s untold devilry hiding under the bed too. The day has its own perils, caused by this same fear. We’ve all had it – the nauseous dread about that tough new project […]